Refund Policy

RETURNS & REFUNDS

We stand by the integrity of our products 100%. We are committed to the success of our customers and will do everything we can to help you on your mushroom growing journey! We understand that sometimes returns are necessary. We will provide a return or refund under the following circumstances: (Please note: Shipping costs will be refunded only if the product is defective. For change of mind returns, we cannot refund the shipping fee. There is no restocking fee.)

  1. Products can be returned for a full refund or replacement if a mistake was made on our end. For example, we sent you the wrong product or the product arrives defective. Used products damaged by the customer cannot be returned. If you change your mind, you can return your product to us within 14 days if it is unused and in original its original condition.
  2. Initiate your Return by emailing diego@thefunguy.com.au or by messaging us on social media @thefunguyau. Include your order number, detailed reason for return, and pictures or a video of the product that supports your reason. If you qualify for a refund due to defective or incorrect products, there is no need to send the item back to us. If you qualify for a refund due to change of mind, you will have to send the product back to our warehouse before we can issue a refund.
  3. After your claim has been approved, a refund receipt will be emailed to the email address you used when making your original purchase immediately.
  4. Refunds will be issued to the original method of payment immediately. Replacements will be shipped within 3 business days. Refunds issued due to change of mind will be issued within 3 days of us receiving the product.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us 

How long does delivery take?

All orders are ship within 2-5 business days.  If your order hasn’t arrived in the estimated delivery times, please contact our support team at diego@thefunguy.com.au

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been shipped. If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee to cover the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

  1. Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at The Funguy. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.